The business was established in 1996 to serve clients with a pest and bird control service in London and the M25 areas. We prioritise customer loyalty and staff retention.

The business was acquired by Horizon Environment Services, part of the worldwide Anticimex Group, in 2024 to combine services in London and nationally.

Partnership

We are as a company committed to working in partnership with all our customers as the only real method of striving for and achieving mutual goals. We keep pace with change to our clients’ businesses and we are totally prepared to react to their changing needs.

The Environment and Corporate Social Responsibility

Dedicated to providing an environmentally sensitive service, Crystalkil uses a range of ecological products which are kinder to the environment. We are committed to Corporate Social Responsibility.

Our Vision

Crystalkil aims to:

Provide a consistent quality service in response to our client’s requirements and expectations.

To continually improve our customer service and implement programmes, processes and to establish procedures which promote good practice and allow us to meet and exceed our customer expectations.

To provide adequate training to employees and to encourage all employees to take responsibility for moving forward the business programmes.

To maintain up-to-date knowledge of current legislation and be aware of all International Standards Codes of Practice Guidance Codes and other such documents relevant to the Health, Safety and Environment.

To conduct all of our activities so as to ensure high standards of Health, Safety and Environmental management, and to encourage high levels of awareness throughout the organisation.

To comply with the guidelines set by Crystalkil, customers and relevant national and local legislation.

To take a long-term view to protect our business and manage risk.

To act responsibly and build a reputation that enhances our brand to all stakeholders.

To improve operational efficiencies across all of our contracts.

To keep employees, customers and other interested parties adequately informed concerning our performance.